Support Ticket PHP Script comes with multiple features for creating an efficient and manage support system. In this script, admin can generate multiple tickets with secure login. Also, users can generate a ticket for solving their query.
Main Features Of Support Ticket PHP Script
- Ticket System
- Secure Login
- Canned Responses
- Social Media Login
- Client Area
- Notification Button
- FAQ Column
Ticket Generation System
Admin can track and manage all ticket generation related works in the dashboard with ease. You can manage all previous tickets, archived tickets and assigned new tickets. Also, can create ticket categories with uploading category description and icon.
- Admin can restrict some categories from staff.
- AJAX search integration for ticket listing search.
- Integrated IMAP for E-mailing clients.
Highly Protected Script
As security is a major concern in an online platform, this Support Ticket PHP Script is fully secured with this latest protection system:
- Brute Force protection
- CSRF Protected
- XSS Protected
- SQL Injection
This Support Ticket PHP Script has the prominent feature of canned responses. So, admin can create answers in advanced for common questions which reduce the time of the technical support and also for the user.
In this Support Ticket PHP Script, you can create documents for multiple projects for clients which also download by users in PDF format.
Social Media Login
Users can easily create an account for generating tickets by linking their social media accounts. admin can also enable/disable this feature in the dashboard.
Client Area Management
Admin can access all the tickets which were previously made by the user. Also, can track users login status. In this PHP Script users also edit details like profile avatar, name, email ID and password.
Track Of Rating Reports
Admin can create the best support system by tracking the user ratings of each and every tickets and take actions if ratings are not good.
Admin can track the user rating in reports categories with the user profile.
There is a notification button on the admin dashboard. So, admin gets updated with the creation of new tickets.
These are the credential for admin dashboard preview:
Email ID: firstname.lastname@example.org
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