If you are having problems in setting up your website or need any help regarding the theme then you are at the right place. We have a ton of great videos that will show you how to setup themes. Moreover, every theme comes with PDF & Video Documentation to help you to set up your website. We also have a Support Forum where you can post your threads. You will get prompt response there.
Who Can Access Support Forum?
Support Forum is only for Paid members. The ones who have either purchase a single theme or the entire membership only they can access the Forum. Free members trying the lite version or trial version can only ask their general issues or queries via email. They cannot access the Forum.
If you are a member of InkThemes and want to know how you can access the Support Forum then you can refer the post given below that will guide you to access the community.
Support Working Hours
You can post your support query to the support forum anytime. We would respond to your queries as soon as possible during working hours.
We are based in India and our office is opened from Monday to Saturday. We are closed on Sundays.
What Do We Support?
We provide support for the technical issues in the themes. We give the best solution so that all your issues get resolved as quickly as possible.
We do not support WordPress software itself or any installations, customizations, or administration. We also do not provide support for any 3rd party plugins you may wish to use.
In case you want any customizations in the theme or any sort of changes you first need to tell us your requirements. Once we have a look to your needs then only we will confirm you whether it will be possible for us to fulfill it or not.
Since we have limited resources so it is not possible for us to implement all the changes asked by users in the theme.
Yes, we do take customizations for themes, addon features.
Note:- If certain customizations will be possible to implement and takes time in that case we charge $15/hour.
You can follow the link and submit your requirements here: InkThemes Customization Service
We provide a detailed Theme Documentation with every InkTheme we release. The documentation contains all the necessary features of the theme and installation guidance that helps you to get your website in few minutes. If you still have some issues in setting up your site, you can visit Support Forums.
Access members area for complete theme documentation
Never installed WordPress before or a custom theme? Having trouble understanding how to set up InkThemes?
No worries! We have videos to cover it all.