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Tickets based system with knowledge base and troubleshooter inbuilt
InkTicket for WordPress is an online ticket support plugin with a well organized customer support service system. It helps you to resolve customer queries within a minimum time and in a professional manner.
Websites with small or large user base can easily handle client queries with the help of ticketing system based support. This software provides a complete knowledge base web system & customer support system.
If you are running an eCommerce or a membership site, or any online business regarding which your customers may need to inquire you about products, services, or processes, this plugin is a complete solution for your business.
With ticket support system, handling loads of queries becomes a lot easier. Logged in users will just enter their query details and forward the submission to you.
The inbuilt knowledge base section provides general information such as FAQ’s, or any additional knowledge your customers may need at times.
Troubleshooter section will allow your users to solve their problems on their own if they wish, without always having to get in touch with you even for very minor issues.
The plugin comes with a comprehensive email notification system. This is a very helpful feature to enhance the credibility of your customer support and resolve queries on time. Here are the various facilities it provides:
Filtering queries helps you resolve queries more easily and quickly.
You can filter queries by user names, product type, query type, department type, by date range, or by current status.
(This ticket plugin has easy settings both for the admin and for the user end. You can easily setup and manage the system at your end for users to interact accordingly. Complete step by step documentation guides you to easily set up a hassle free support system for your clients.)