“Customer Support by Ticket System” WordPress Plugin

97

Tickets based system with knowledge base and troubleshooter inbuilt

Comments Rating 4.17 (5 reviews)
Author: InkThemes.com
PayPal Cards Logo

This Item comes with Developer License.
(You can use this item for multiple purposes)

  • Get 24x7 Support.
  • 30 Days Money Back Guarantee.
  • Get Lifetime Usage
  • Members Area
  • Instant Product Access
  • Regular product updates
  • Lifetime support for one site
  • Awesome Slider
  • Completely Responsive
  • Custom Templates
  • Browser Compatibility

Theme Features:

Dependencies: WordPress 4.9+
Files Included: CSS, JavaScript, PHP
Compatible Browsers: IE, Firefox, Chrome, Safari, Opera, iOS Safari, Opera Mini, Android Browser, Chrome for Android

Theme Description

InkTicket for WordPress is an online ticket support plugin with a well organized customer support service system. It helps you to resolve customer queries within a minimum time and in a professional manner.

Websites with small or large user base can easily handle client queries with the help of ticketing system based support. This software provides a complete knowledge base web system & customer support system.

If you are running an eCommerce or a membership site, or any online business regarding which your customers may need to inquire you about products, services, or processes, this plugin is a complete solution for your business.

Key features of the InkTicketing plugin:

1. Ticket Support System

With ticket support system, handling loads of queries becomes a lot easier. Logged in users will just enter their query details and forward the submission to you.

2. Knowledge Base

The inbuilt knowledge base section provides general information such as FAQ’s, or any additional knowledge your customers may need at times.

3. Troubleshooting

Troubleshooter section will allow your users to solve their problems on their own if they wish, without always having to get in touch with you even for very minor issues.

4. Notification Delivery System

The plugin comes with a comprehensive email notification system. This is a very helpful feature to enhance the credibility of your customer support and resolve queries on time. Here are the various facilities it provides:

  • Deliver an automated email to users when they submit a query.
  • Deliver an automated email to your support staff on a new query submission.

5. Query Filtration

Filtering queries helps you resolve queries more easily and quickly.

You can filter queries by user names, product type, query type, department type, by date range, or by current status.

  • User Name: To check the query of a particular user, you can select the user by name.
  • Query Type: Ask users to specify query type. Queries may be related to product information related, complaint related, or anything. So as a user selects a query type, it will be found in the query category defined by you. It will help you solve high priority based queries first, and other less important queries later.
  • Department Type: If a support staff is divided into specialized departments, you can ask users to select a specific department while submitting tickets. This way, it’ll become convenient to handle a bunch of tickets quickly.
  • Filter Tickets By Date: Filter out tickets by selecting any specific date range. You can quickly tap into the previous tickets using this filter.
  • Filter Tickets By Status: You have the facility to mark queries as Awaiting, For Review, Active, Closed, or Rejected, and tap into them in future using the status filter.

(This ticket plugin has easy settings both for the admin and for the user end. You can easily setup and manage the system at your end for users to interact accordingly. Complete step by step documentation guides you to easily set up a hassle free support system for your clients.)

Ticketing Plugin Features

  1. Add, delete, edit, and manage product queries.
  2. User friendly settings – both for admin and users.
  3. Inbuilt Knowledge base to answer FAQ’s and to provide knowledge about processes, products, and services.
  4. A ‘Troubleshooters’ section to let users fix least complex issues on their own.
  5. Trouble ticketing plugin is compatible with any WordPress theme.

Related Products

User Reviews

3 Replies to ““Customer Support by Ticket System” WordPress Plugin”

  1. This theme is very convenient to use in my new site.

    • User Friendly
    • Easy to Setup
    • Complexity
    • Design
    • Support

    InkThemes has good collection of themes…

    Did you find this review helpful? Yes No

  2. Best design. Their dummy site saved all my efforts.

    • User Friendly
    • Easy to Setup
    • Complexity
    • Design
    • Support

    They resolved all the issues that I have & even made a small customization that was necessary for niche of the website that I was doing. Thank you guys for this great theme

    Did you find this review helpful? Yes No

  3. Easy to set up. Wonderful support.

    • User Friendly
    • Easy to Setup
    • Complexity
    • Design
    • Support

    Thanks a lot for this theme! Best regards!

    Did you find this review helpful? Yes No

Product Review

Your email address will not be published. Required fields are marked *

User Review
  • User Friendly
    Sending
  • Easy to Setup
    Sending
  • Complexity
    Sending
  • Design
    Sending
  • Support
    Sending

This site uses Akismet to reduce spam. Learn how your comment data is processed.