This support ticket WordPress plugin provides you a helpdesk to easily interact with your customers and resolve their doubts.
Also, this plugin offers several features like auto-tagging tickets, custom ticket submission form, email blocking, triggers & automation, agent’s satisfaction rating and much more.
Moreover, it is seamlessly integrated with the live chat plugin through which you can store conversations in the personalized customer profiles.
Key Features Of Fast Support Ticket WordPress Plugin-
User Roles
With this WordPress plugin, you can create three kinds of user roles in the system and each one will have a different level of control over your support tickets system such as –
Ticket Manager – You can assign this role to limited users with multiple tasks for managing the support system. They have full access to create/edit/delete all tickets, agents, products and for reading private tickets.
Ticket Agent – A ticket agent will mainly answer to customer’s ticket. Also, they can perform the following roles on tickets:
- Create & edit
- Read private tickets
Ticket Customer – Here, you can assign roles to your new & existing customers from admin panel. Thus, customers are allowed to only create tickets from the website.
Email Pipelining
This Fast WordPress plugin provides a more efficient & fast communication medium for responding to tickets using email. The agent & customers can respond to tickets using the only email without login to chat in a ticket.
Ticket Customization
The support ticket WordPress plugin has a built-in form builder tool that allows you to add custom fields in a support ticket form as per your needs. Whereby, you can easily collect the desired information from your customers regarding any product.
In addition to this, you can also customize auto-responder email messages, ticket fields, and color schemes.
WooCommerce Support
This plugin is swiftly integrated with WooCommerce to provide eCommerce platform. Also, you can set up ticket agents on the site in 3 ways such as product level, category level, default agent.
Here, you can also allow your customers to perform the following tasks like-
- They can log in with their WooCommerce account on the site.
- Select orders and products for which they need support.
- Users can add support links to my account menu.
Analytics Report
With this Google analytics feature, you can view a complete performance report of your website. Hence, you will get an idea about what more improvements you should do on a site to provide better & faster support.
Thus, it provides daily report & statistics of customers issues, number of tickets booking and other activities of the website.
Slack Notification
You can keep track of your whole support team by sending an actionable notification in slack.
Also, the plugin automatically sends slack notifications to you & your team, whenever any ticket is replied, created or assigned.
Here Are Some Other Features Of Support Ticket WordPress Plugin:
- The Fast plugin is translatable via .po files.
- Allow users to attach images or files with the message.
- Users can internally comment on tickets that are only seen by agents.
- Customers & agents will receive an email when their ticket has a response.
- This plugin comes with 10 amazing color schemes for designing the website.
- You can save your common replies for quick responses of customers message.
- There are no restrictions on the processing of multiple tickets or customers support.
- You can set a timespan for tickets through which the tickets will automatically close after a specific period of time.
