Best Support System – Support Ticket PHP Script enables you to generate online tickets. As a result, the time and efforts of your support team to manually handle the clients can greatly be reduced.
This PHP support ticket script offers a customizable, highly responsive, frontend and backend. Your customers can get assistance via live chat and can also broaden knowledge base.
Moreover, this script lets you collect payments via payment gateways, and also share files. Social media logins like Google, Facebook, LinkedIn make this helpdesk software magnificent.
Main Features- PHP Support Ticket Script
- GDPR Compliance
- Google Analytics
- Supports Multi-currency
- Many Text Editors
- Email Templates & Canned Messages
- Notification For User & Admin
- Timezone Control
- Multiple Theme Color Options
- Multi-language Support
Highly Secured System
In view of this, your admin and agent dashboards are 100% safe & secure. This PHP support ticket script has CSRF Protection and Brute Force Security for advanced protection. Also, it has an auto suspicious IP Block feature.
Two Types Of Dashboard
This script comes with a fully-functional dashboard. Admin has access to manage everything. Also, there is a separate dashboard for chat agents. So, the work gets organized and agent’s efficiency is increased.
Web-based Live Chat
Interestingly, this PHP script comes with an amazing feature of live web chat. So, your customers can contact your agent directly. This will help in ensuring speedy and efficient responses.
Knowledge Base
In view of this, if any of your visitors have missed an article on your site, they can get alerts on client desk. Additionally, it reduces ticket volume, retains the client on site and buys time to respond.
Templates & Canned Messages
A canned message is a pre-made response to common questions. As a result, it improves response time and in turn, boosts customer services. Moreover, these templates are fully customizable. So, you can provide technical answer, general answers and more.
Generate Email Tickets
This script has an advanced feature of email tickets. Notably, you can create tickets when you receive a query on email. Also, it treats email replies as ticket responses. So, you can track history and close the case when you want.
Send Feedback Forms
A noteworthy feature is that you can mail feedback forms to subscribers. Also, you can link the forms with like and dislike button. As a result, you get real-time customer reactions about your support team.
Get Double Notifications
Double notifications decrease your chance to miss any notification. Once, the admin receives email notifications. Next, On-Screen notifications appear in the bell icon on the dashboard.
Network Using Social Media
Interestingly, the Best Support System comes with many social media integrations. Some of them are Google, Yahoo, Facebook, and Twitter. So, your users can easily login and open tickets using any channel.
Advanced Features Offered By Best Support System
- Ticket Auto Closing: In this, you can close the tickets through settings.
- Admin Ticket Creation: Admin can create a ticket on behalf of the client.
- Ticket Auto Assign Rule: Assign the ticket to respective agents.
- Admin Note: Here, admin can add a note on the ticket.
Lastly, this PHP support ticket script comes with an installation wizard for easy completion of the installation process. Besides, it has Envato integration and supports WordPress plugin for auto-login.
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