FAQ / General Questions

1. What is WordPress?

WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards, and usability. WordPress is both free and priceless at the same time. All our themes rely on having a self-hosted version of WordPress installed on your own web-site. See the official list of hosting providers if you don’t have a website with WordPress installed.

Learn more about WordPress… or go ahead and download it.

2. What is a WordPress theme?

A WordPress theme (template) is a ready-to-use design for your WordPress powered website. While WordPress handles all the content on your web-site, the WordPress theme is the design itself, which is what your visitors view when they come to your web-site.

3. How do I install my InkThemes?

It’s really quite simple. Just Upload the Theme & Activate. Your Theme is ready to go. You can try the methods outlined in video tutorial as well.

4. Do our themes work on WordPress.com websites?

Our WordPress themes only work on self-hosted WordPress installations, the content management system which you can download fromWordPress.org. If you have a WordPress.com hosted website, our themes will not work on your website.

PRE PURCHASE / ACCOUNT QUESTIONS

1. How does the payment process work? When will I get my themes?

After your select a theme, you are taken to the paypal for checkout screen where you complete your payment. After your payment has been completed, you will instantly see the Theme Download screen as well as the Theme is sent on your e-mail too.

2. I’m having trouble processing the payment process. Who can help?

If you are having trouble with your payment processing, please contact paypal directly via e-mail or phone through their website.

INDIVIDUAL THEME PACKAGE QUESTIONS

1. Does my individual theme purchase include a PSD file?

Yes, You will get PSD files with all your purchased themes, It is applicable on every single theme and membership package.

2. What advantage is there in buying the developer theme package with the PSD file?

The PSD files (The original design in photoshop format) come in handy when you are wanting to make quite a few structural and design changes to a theme, it is usually the option selected by design agencies and freelancers who need to mock up an initial site design (jpg, gif, png or psd format) to present to clients. They then don’t need to get their hands dirty in php/html/css code before they actually have to and have the exact design brief in hand.

Lots of our themes depend not only on styling colours/typography in the css, but also on background images. Using the PSD files allows for quick and easy tweaks to these background images. You can of course re-create these images if you know your way around Photoshop, but for the novices this should push you in the right direction.

GENERAL THEME QUESTIONS

1. Do all the themes work with the latest version of WordPress?

Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Our themes are developed and fine-tuned for WordPress 3.1 or higher, any version prior to that may have problems with some theme functionality.

2. Can I change the language of the theme?

All of our themes are localized using GNU’s ‘gettext’ functionality. This means that each of our themes includes one file (.po) which contains all of the English terms we have used, which thus allows our users to only edit one file in able to translate our themes to any language in the world.

For more detail read our tutorial on translating themes.

3. Which browsers, browser versions and operating systems do you test the themes on?

We test all our themes on Internet Explorer 7 and 8, the latest versions of Firefox, Safari. and Chrome. Regarding operating systems, our themes are independent of the operating system you use and will work as long as WordPress is installed correctly. We do not support Internet Explorer 6. If you use Internet Explorer 6, please consider upgrading to the latest Internet Explorer to have the best experience with our themes. Or switch to a different browser, the web will thank you.

4. Do I need to keep the InkThemes logo in the footer?

No! You can remove any credit link in the footer as described in our T&C .

5. How often are the themes updated?

We update our themes any time we discover a bug or there is a new feature that we feel should be added. We will inform you as soon we made some update in our themes.

6. Will the themes work with my plugins?

Yes, most plugins should work with our themes, HOWEVER we can’t guarantee they will do so. There are some plugins that make use of Javascript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly. There are thousands of plugins available and we can’t test every one with our themes unfortunately.

7. Can I use the themes on multiple sites(Domain)?

Yes, you can use our themes on unlimited number of site (domains).

8. Can I remove your footer links?

Yes you are free to modify the footer links.

9. Can I change the image logo in the header?

Yes, In admin panel we provide you a option to change the logo and  you can easily upload your own image logo in our options panel, or set a text title instead of using an image.

10. Can I download dummy content for my theme?

Yes, we have a dummy content file ready for you to setup and test your theme with.

FREQUENTLY ASKED QUESTIONS
1. What benefits does the “Membership Subscription” have compared to a “Single Theme”?

Membership Subscription gives you access to all our Present and Past WordPress themes, plus the 1 theme released over the course of your Membership subscription. You will be re-billed every month until you cancel your subscription. Future theme updates are only available as long as you stay subscribed to the membership.

Single Theme gives you access to only one theme. You do however receive lifetime updates to that theme (including video tutorials).

Both Membership Subscription and Theme Packages include 6 months access to our support forum and tutorials (free). After completion of 6 months you will need to renew your subscription paying 60% of your purchase.

2. What happens if I cancel my Membership Subscription?

Cancellation of your subscription for next month can be done from your member’s area by going to Payment History. Once you cancel your subscription your next month‘s subscription will get cancelled. This does not mean that your current subscription will end immediately. It will expire only after the period of one month from the date of your subscription. Of course, you will not be able to get the benefits of new themes released after your subscription ends.

3. How to re-subscribe?

You can re-subscribe to our membership after you cancel our subscription any time you want. But you will have to pay one time startup fees again.

4. How does the payment process work?

After you select a theme or a subscription, you are taken to the checkout screen where you can fill in your name and desired user name and password. Alternatively, you can login with an existing account as well. After your payment has been completed, you can head to your dashboard download your themes!

I haven’t received my receipt or login details.

Usually the e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or your login information soon after, please pop us an email and we’ll check in on your payment and account.

If you don’t see your themes in the downloads tab, then please do pop us an email as there is most likely an issue with your account. We’ll be glad to sort it out ASAP.