Good morning It happened to me a strange thing by restoring my site www.segitimpianti.it with the theme Squirrel Pro Responsive Theme 2.2.3, in the theme options menu have disappeared all the options and I can not change anything I attach the screenshot How can I solve this problem? Thank you Gianluca
Hi, Greeting from InkThemes, We need WordPress admin credentials to figure out the issue. Kindly send the below-mentioned credential details at [email protected] along with the thread link. WordPress Website URL: - WordPress Username: - WordPress Password: - We will try to fix your issue. Regards, Akbar InkThemes.com
I think I solved it, I tried to use php 5.6 instead of 7.1 and it seems to work. With php 7.1 theme options do not work
Hello Gianluca, Thanks for getting back to us, I have just checked your website and would like to tell you that - you are using the older version of the theme that's why you are facing these errors. So, you are requested to update the theme to the latest version. The latest version of the theme is available in your members account which is compatible with php 7.1 First visit your members area: https://www.inkthemes.com/members/member and download the latest version of the theme. Next, extract the zip file of the theme and rename that folder like theme_name to theme_name_new, Again, you would need to create a zip file of that renamed folder (say: theme_name_new.zip), Now, upload the theme to your WordPress from Dashboard->Appearance->Themes->Add New, Then, activate your theme, This way you can install and activate the latest version in your site, keeping the copy of your older version on your WordPress Hope you find it helpful, Do let me know if you need further assistance. I will be glad to assist you. Regards! Akbar InkThemes.com
Hello Akbar92 I installed the new version of the theme, but there are various errors in the views and then the theme is completely different from the old one I'm using
Hello, Sorry for the late reply, Will you please share the screenshot of the errors you are facing? And I would like to tell you that - The latest version of the theme has a slightly different layout. You need to import the content of the old to the new one manually. If you unable to do it, then just send the below-mentioned credential details at [email protected] along with the thread link. WordPress Website URL: - WordPress Username: - WordPress Password: - We will do it for you but the layout of the theme remains same as the latest version. I look forward to hearing from you. Regards, Akbar InkThemes.com
