smaller screen issues

at http://dantefootwear.com.au/

I have 2 issues & I think these issues my be related somehow

1 - when you resize the window smaller Ie iPad size the home button goes over the logo - I have made the logo larger that the original template - what css can I use to make sure the overlap does not happen

2nd issue is on mobile screen

there is a big black border down the right hand side of the page

 

currently I have the custom css of

Code:

body.compass_theme {
background: #000000
}
.header {
margin: 0px 0px 0px 0px;
}
.header .menu_wrapper {
margin-top: 10px;
}
div.feature-image img {
width: 300px;
margin-bottom: 20px;
}
.page_content .content_bar .post.single .post_content img {
padding: 15px;
}
.page_content .content_bar img {
padding: 15px
}
.sidebar h3 span.line {
position: absolute;
width: 0px;
top: 0px;
right: 0;
border-bottom: 0px solid #FFFFFF;
padding-bottom: 0px;
cursor: text;
color: inherit;
}
.sidebar h3 {
border-bottom: 0px solid #FFFFFF;
}
.header .logo {
    margin-left: 5px;
}
.woocommerce div.product div.images img {
  display: block;
  height: auto;
  box-shadow: none;
}
 
.woocommerce div.product div.images img {
 
 
  width: 449px !important;
}
 
.woocommerce-page div.product div.summary {
  width: 48%;
  float: left;
}
.woocommerce-page div.product div.summary {
  float: right;
}

 

Hi,

Greetings from InkThemes,

It would be our pleasure to serve you.

As I have checked, you are on a very old version of your theme. Kindly upgrade the theme to the latest version available from the member's area. To update the theme, you have to first delete the older theme from your dashboard.

Note: - Please create a backup of your website before upgrading the theme.

Hope it will resolve your issue

Thanks & Regards!
Nitin
InkThemes.com

 

so does this mean that your theme do not automatically upadte?

I use other themes and when a newer version is available you get a notification in the admin - click upgrade - and a few seconds and it updates withput having to back up & such

 

the compass theme is not in my user area - even though I have paid for it and used it before

where can I get the newest version?

 

wow - you have really caused me some problems! - there was code that you guys had edited for me to make the theme work with woo commerce and changs to the function.php file that I had made that seem to have now disappeared

I have asked my server techs to restore the directory and database from my backup

 

ok the restore fixed some of the issues - can you get back to me asap with where I can get the latest Compass zip file

and exact process to install it without loosing all the customisations

 

Hello,

Greetings from InkThemes!

You can download the latest version of the Compass zip file from the members area.

To install the theme without losing the contents, you can follow the steps as mention in the video given below.

Link of the video: http://screenpresso.com/=XLcFb

Note: Please keep a backup of your site first.

Do let me know if you need more assistance,
Thanks & Regards!
Priyanka
InkThemes.com

 

as i said earlier

the compass theme is not in my user area - even though I have paid for it and used it before

can you fix this asap

 

nor can I find the Compass theme using the video you posted (which looks nothing like what I see when I log in)

the invoice number for my Compass theme purchase was BXRW6

also the video does not demonstrate what i need - the video shows installing a new theme - it does not appear to be overwriting an existing, active one

 

Hello,

Sorry for misunderstanding.....

We have added Compass theme in your account.

Kindly check and reply.

Do let me know if you need more assistance,

Thanks & Regards!
Priyanka
InkThemes.com

 

ok - now i have the theme

your video does not show what I need to do

the current version of Compass that I have installed has had a lot of customisation by your techs and also some that I have done to make the them work well with woocommerce

I want to ensure these customisations are not lost

I was told earlier in this thread to de-activate & delete the old theme and then install the new one but when I tried it yesterday almost all the customising was lost & I had to restore the site for a server backup

can you please explain the exact process

 

Hello,

Here are the steps involved in doing so:

Download the theme by logging in your members account:

http://inkthemes.com/members/member

Next, you have to extract the zip file and rename that folder Compasstheme like Compasstheme _new,

Again, you would need to create a zip file of that renamed folder (say: Compasstheme _new.zip),

Now, upload the theme in your WordPress from Dashboard->Appearance->Themes->Add New,

Then, activate your theme,

This way you can install and activate your updated version in your site,

Hope you find it helpful,

Do let me know if you need more assistance,

I would be glad to assist you further,

Enjoy your theme...

Note: Don't delete the old theme....

Thanks & Regards!
Priyanka
InkThemes.com

 

ok - i tried that - it still did not work !!

it has lost most of the woo-commerce specific customisation that your techs did (so i don't know how to re-create the changes)

the new theme DID NOT FIX the original problems I enquried about anyway

when I switch to the new version the problems are as follows

- the Home button still covers the logo on a small screen on many page (not on the woo commerces pages though) (see attached)
- the phone version has a huge black border down the right hand side of the home page (see attached)
- the images & description on the product pages are hard against the border on the left of the screen
- all woo commerce related page are hard against the left border
- products pages have - related products - which was turned off in the previous version
- product pages are displaying the right hand widgets at the bottom of the page
- the "Go Shopping" menu on the product pages is dark grey text on a slightly grey background so almost unreadable
- the cart page on the mobile version does not seem to be responsive

many of these things were corrected by your techs a few weeks ago

I will email the login details to [email protected] in the hope that someone can have a look and possibly rectify the problems for me

 

hello - can somebody get back to me please - this site is now live and my client is not happy

 

another problem that your techs fixed previously is that there is no "Feature Image" in the woocommerce products editing pages

 

Hello,

We have replied you at mail.

Kindly check and reply...

Do let me know if you need more assistance,
Thanks & Regards!
Priyanka
InkThemes.com

 

(for anyone else following this - there have been several email exchanges - some of which made some progress & the full screen site is now fine)

as per my email reply

the menu overlap is fixed

but sorry - but all the mobile issues are still there ??
it looks fine in landscape but in vertical almost every page is wrong (cut off)

if only the pages could be forced to load landscape - if that happened viewers would turn their phone aspect and all would be well !!

 

Hi,

Hope you are doing good.

I have fixed all your issues and replied you on mail.

Kindly check and acknowledge us for the same.

Thanks & Regards!
Nitin
InkThemes.com

 

Hello -

I am also having an issue with the logo in the header not being able to scale with screen size on mobile devices and smaller screens. If there is a fix for this issue can the OP or a tech please post it?

Thanks
Tim