Reminder Notification Not Working For Me

Discussion in 'InkAppointment WordPress Plugin' started by dluk, Jan 5, 2018.

  1. dluk

    dluk New Member

    Mar 27, 2012
    Likes Received:
    Hi, members,

    Is there anyone who has success in setting up the Reminder Notification of the InkAppointments plugin?
    I watched and followed the instructions in the tutorial video here:

    I set the "Number of day before reminder email Send" to 1.
    I booked an appointment on my site and both the customer (me) and administrator got an email notification, which was fine. However, the customer and administrator did not get a REMINDER notification one day before the appointment date.
    Anyone can help me out? Very much appreciated!
  2. akbar92

    akbar92 Support Staff Staff Member

    Jun 3, 2017
    Likes Received:
    Hello Daniel,

    I have just checked your site and tried to make some changes in plugin files but we couldn't do so.

    We are getting the following error from your WordPress:

    Unable to communicate back with the site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.

    Kindly share your SFTP/FTP or cPanel login details at [email protected] along with the thread link so that we can make the required changes on your site.

    I look forward to hearing from you soon.


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