Hello Support, I am having a hard time with the Google Recaptcha used in the Contact form. It comes out with an error message "Recaptcha V1 is shut down" despite using version 2 for the keys. See the screenshot: http://prntscr.com/ksbwkc I don't know whether it is because I am using the older version of the theme. However, the newer version does not have a "sticky menu" which is a key consideration for me. To expedite actions, I have emailed my login credentials to [email protected] Please help.
Hello, We have successfully received your credentials and is being forwarded to our developers, we will get back to you with a positive response ASAP. Your patience will be highly appreciated, Warm Regards! Akbar InkThemes.com
Having same issue with InfoWay theme. Installed the 1.7.2 version and still Lead Capture form shows V1 issue. Do you have a fix for this?
Hello, You have updated the theme that is correct. But with updating the theme kindly update the Google Recaptcha keys too, by generating the new one of your own. I hope this will resolve your issue. Warm Regards! Akbar InkThemes.com
Thanks Akbar, I've already done that as well. Still not resolved. I've emailed credentials to login to the site to [email protected] Sincerely, Ken
Hello, Greeting from InkThemes, We have successfully received your credentials and will check out the issue. Meanwhile, if we need more information we will ask you for that too. When we are done we will follow you up there via Emails. Regards, Akbar InkThemes.com
Hi Akbar, I received your email letting me know the recaptcha issue has been resolved. However, when I view the home page for the site, it's still showing. See attached image. Sincerely, Ken
Hello, Greeting from InkThemes, Okay, we will check it out and let you know. We will follow you up there at [email protected]. I request you to be patient until we are done. Regards, Akbar InkThemes.com
Thank you Akbar. It's working now. Question, will I have the same problem when the V2 checkbox from recaptcha expires, just like 1 did? Sincerely, Ken
Hello, Thanks for getting back to us, You are most WelCome! No, the ReCaptcha will not expire again or the issue will not appear again. But in case if it happens then just download the lead form from the member's area account of yours and install it in the dashboard of your website. With it kindly update the ReCaptcha keys too, by generating them once again. And if the issue doesn't get resolved then just contact us, we will do the needful for you. Regards, Akbar InkThemes.com
Hi, Greeting from InkThemes, Will you please allow us to check your website dashboard for once? Kindly send the below-mentioned credential details at [email protected] along with the thread link. WordPress Website URL: - WordPress Username: - WordPress Password: - We will do the needful. Regards, Shemaela InkThemes.com
