Multiple Support Questions - Support access, sending private securely, bottom footer, WP 5.6 update

Discussion in 'ColorWay WordPress Theme' started by cisinsurance, Dec 18, 2020.

  1. cisinsurance

    cisinsurance New Member

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    We have the following questions, please answer all if possible:


    1. Is there any private or email support? I tried using the form and we didn't get any reply. We cannot sent account access details this way.
    2. Is email or a form private and secure enough to send account details? Usually it is advised to never send login details via email.
    3. How can we edit the bottom footer content? We cannot find a way to edit this part that says "Colorway WordPress Theme by InkThemes.com"
    4. How long do you estimate before the theme is updated for Wordpress 5.6? Just a rough idea is fine, as we just want to plan accordingly.
    Thank you!
     
  2. shemaela21

    shemaela21 Guest Staff Member

    Joined:
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    Hello,

    Warm Wishes From InkThemes,

    1.) Is there any private or email support? I tried using the form and we didn't get any reply. We cannot sent account access details this way.
    2.) Is email or a form private and secure enough to send account details? Usually it is advised to never send login details via email.


    Kindly send the below-mentioned credential details to [email protected].

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    Yes you can share the information with us on this email address [email protected]

    3.) How can we edit the bottom footer content? We cannot find a way to edit this part that says "Colorway WordPress Theme by InkThemes.com"

    -> You can let us know the information you want to place there we will do it for you.

    Or if you want we will share the file in which you can edit the text.

    4.) How long do you estimate before the theme is updated for Wordpress 5.6? Just a rough idea is fine, as we just want to plan accordingly.

    -> We are working on the theme update and the theme will get updated within a week time.

    Regards,
    Shemaela
    InkThemes.com
     

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