I just purchased a Theme; there are three files for the theme I purchased (zip, json and xml) and a pdf that explains about importing an InkThemes Import/Export plugin - but there's no plugin? The zip file installs fine as a WP theme, although with no demo content; it won;t install as a plugin so I assume there should be another InkTheme plugin zip file?
Hello Chamster, I have checked your account and found that the plugin link is there in your account, just check: https://screenpresso.com/=X6Tmd You need to click on the highlighted link Inkthemes-import-export.zip it will start downloading on your PC and then, you will have to install it on your WordPress. Warm Regards! Naveen Kolhe InkThemes.com
Hello Pipsull, We have assigned the plugin zip file to your account, please check your member's account. Warm Regards! Naveen Kolhe InkThemes.com
Hi a am a new user, i bought the Phone recycle theme "Eco Phone", there is no plugin.zip file on my account either, Only the theme JSON and XML files can you help please
Hi, just bought the House Flipping WordPress Theme myself, also only got the zip, json and (broken) xml.
Hello sir, I just purchased a Matchmaking wordpress Theme in $79. The demo link of this template is: https://www.inkthemes.com/market/matchmaking-wordpress-theme/ There are three files for the theme I purchased (zip, json and xml) and a pdf that explains about importing an InkThemes Import/Export plugin - but there's no plugin? The zip file installs fine as a WP theme, although with no demo content. But, I am not getting the option fro InkThemes Import/Export plugin in wordpress admin panel dashboard. I am sending you the link of my website as well as it's admin panel credentials. I am also sending you the ftp credentials of this website.Please sir, fix this issue as soon as possible and import all the demo contents. Because, I am working in software company. Anyhow, I have to finish it off and handle this project to my client within two days. Otherwise, I might loose my job. Website Link:- https://www.nadarfamilychoice.com/ Website admin panel link:- https://www.nadarfamilychoice.com/wp-admin/ admin panel username:- admin admin panel password:- admin Please find the FTP login credentials for https://www.nadarfamilychoice.com/ FTP Username: [email protected] FTP password: admin@123 FTP server: nadarfamilychoice.com FTP & explicit FTPS port: 21 Please sir, fix this issue and also import the demo content. So, that my website exactly should look like the demo link. I also want the complete documentation of this template. So, that I can go ahead step by step to make it properly. Because, in demo link, when I click on all four service section (Matrimonial, Kundali Matching, Personalized Horoscope, Astro Analysis). It is shifted to the home page. I am not able to see from where visiter can upload their Horoscopes and match the horoscopes with several users associated with website. Please sir, we trust Inkthemes. Please sir, fix this issue as soon as possible Regards.... Rajeev Singh [email protected] 8951149883
Hi, Hope you are doing good...! You would be glad to know that we have installed the demo content of the theme in your website as per your requirements. Now your website is appearing similar to the preview as you required. You can now customize your website and change the content and associated images the way you wish using the theme options panel. Hope this helps...! Thanks & Regards! Nitin InkThemes.com
HI I am having a similar problem. I just purchased the Home Cinemaplex pro theme. There were 3 files with no documentation and no import/export zip. I can get the theme uploaded but no existing content is there, and I can not see the slider etc when I edit things in the inktheme section of the wordpress settings. Please help. thank You Doug
Hello Doug, Kindly, share your WordPress admin credentials at [email protected] along with this thread URL: WordPress site login URL: WordPress admin username: WordPress admin password: We will check and do the needful. Warm Regards! Naveen Kolhe InkThemes.com
Naveen, I did this a few days ago and have not heard anything since. I just followed up with an email. But I will also be able to load this on another wordpress installation as I think I am moving hosting companies so could you please give me instructions and needed files to do this. Thank You Doug
Hello Doug, We have successfully received your credential and is being forwarded to the concerned department, As InkThemes has been receiving a high volume of support requests our developers are busy at this moment, I will try to pull them on your issue and will get back to you with a positive response ASAP. Hope you understand.. Your patience and cooperation would be highly appreciated, Warm Regards! Naveen Kolhe InkThemes.com
For your information, the theme that you have bought is a marketplace product and it doesn't come with documentation. We are pleased to inform you that, we have successfully assigned the required files (XML, JSON and Import-Export-plugin) in your account. Kindly check your account. Warm Regards! Naveen Kolhe InkThemes.com
I don't see InkTheme Plugin in my account after I've bought a theme. Appreciate if you can show me where I can download it. Thanks. Anthony
Hi, Hope you are doing good...! We have assigned the plugin in your account. Please check and let me know if your remain with any issue. Thanks & Regards! Nitin InkThemes.com
