hp-slow.log file Wordpress core update has corruted Poloray Theme

Discussion in 'Poloray WordPress Theme' started by 1weekseo, Jan 4, 2021.

?

You have my cpanel login send December 2020 can you login ASAP

  1. No

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  2. Yes

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  1. 1weekseo

    1weekseo New Member

    Joined:
    Dec 3, 2014
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    Location:
    Somerset, UK
    Here is the history of my website going offline for a week!


    December 9th 2020 I updated with the Wordpress Core theme
    It is not 4th January 2021


    Poloray Wordpress Theme InkThemes Review - Bad Customer Service - Poor Response Time - escalate to Pankaj Agarwal



    2021-01-04 09:05:27 Host reply UK
    The issue right now seems to be your theme according to the php-slow.log file:


    [04-Jan-2021 09:01:19] [pool seolady.co.uk] pid 12457
    script_filename = /var/www/vhosts/seolady.co.uk/httpdocs/index.php
    [0x00007f650ac140d0] preg_split() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/formatting.php:239
    [0x00007f650ac13dc0] wptexturize() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/class-wp-hook.php:287
    [0x00007f650ac13ce0] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/plugin.php:212
    [0x00007f650ac13c20] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/formatting.php:3822
    [0x00007f650ac13b40] wp_trim_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/class-wp-hook.php:287
    [0x00007f650ac13a60] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/plugin.php:212
    [0x00007f650ac13990] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/post-template.php:429
    [0x00007f650ac13920] get_the_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/post-template.php:394
    [0x00007f650ac13800] the_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp-content/themes/1weekseo/loop.php:26
    [0x00007f650ac13670] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template.php:732
    [0x00007f650ac13510] load_template() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template.php:676
    [0x00007f650ac13420] locate_template() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/general-template.php:204
    [0x00007f650ac13360] get_template_part() /var/www/vhosts/seolady.co.uk/httpdocs/wp-content/themes/1weekseo/category.php:34
    [0x00007f650ac131c0] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template-loader.php:106
    [0x00007f650ac13100] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-blog-header.php:19
    [0x00007f650ac13070] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/index.php:17

    This would be one for your theme developers to review ideally.
    *******************************

    December 9th 2020 I updated with the Wordpress Core theme
    It is not 4th January 2021

    It was not possible to roll back and uninstall the Wordpress Core Theme update
    My website functionality broke reverting the home page to 2013
    Customizer did not work
    All 300 of my blog posts displayed the error message "There has been a critical error on this website.Learn more about debugging in WordPress."
    12th December I posted on the forum, I had a reply to email you the login to my website which I did
    No reply 13th, 14th 15th December
    16th December I needed to find a developer, I have 3 websites with the Poloray theme! They all corrupted the same way
    17th December I hired a developer, this took 5 hours to fix at a cost of £150
    17th December he sent me the new theme files which I uploaded to my other domains and fixed them all
    No changes were made to my account from your team

    I paid a developer £150, I am now invoicing you for the same amount.
     
  2. akbar92

    akbar92 Support Staff Staff Member

    Joined:
    Jun 3, 2017
    Messages:
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    I have forwarded this issue to our developers, we are checking this issue.

    We will get back to you with a positive response as soon as possible.

    Your patience will be highly appreciated.

    Regards,
    Akbar
    InkThemes.com
     

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