Here is the history of my website going offline for a week! December 9th 2020 I updated with the Wordpress Core theme It is not 4th January 2021 Poloray Wordpress Theme InkThemes Review - Bad Customer Service - Poor Response Time - escalate to Pankaj Agarwal 2021-01-04 09:05:27 Host reply UK The issue right now seems to be your theme according to the php-slow.log file: [04-Jan-2021 09:01:19] [pool seolady.co.uk] pid 12457 script_filename = /var/www/vhosts/seolady.co.uk/httpdocs/index.php [0x00007f650ac140d0] preg_split() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/formatting.php:239 [0x00007f650ac13dc0] wptexturize() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/class-wp-hook.php:287 [0x00007f650ac13ce0] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/plugin.php:212 [0x00007f650ac13c20] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/formatting.php:3822 [0x00007f650ac13b40] wp_trim_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/class-wp-hook.php:287 [0x00007f650ac13a60] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/plugin.php:212 [0x00007f650ac13990] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/post-template.php:429 [0x00007f650ac13920] get_the_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/post-template.php:394 [0x00007f650ac13800] the_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp-content/themes/1weekseo/loop.php:26 [0x00007f650ac13670] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template.php:732 [0x00007f650ac13510] load_template() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template.php:676 [0x00007f650ac13420] locate_template() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/general-template.php:204 [0x00007f650ac13360] get_template_part() /var/www/vhosts/seolady.co.uk/httpdocs/wp-content/themes/1weekseo/category.php:34 [0x00007f650ac131c0] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template-loader.php:106 [0x00007f650ac13100] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-blog-header.php:19 [0x00007f650ac13070] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/index.php:17 This would be one for your theme developers to review ideally. ******************************* December 9th 2020 I updated with the Wordpress Core theme It is not 4th January 2021 It was not possible to roll back and uninstall the Wordpress Core Theme update My website functionality broke reverting the home page to 2013 Customizer did not work All 300 of my blog posts displayed the error message "There has been a critical error on this website.Learn more about debugging in WordPress." 12th December I posted on the forum, I had a reply to email you the login to my website which I did No reply 13th, 14th 15th December 16th December I needed to find a developer, I have 3 websites with the Poloray theme! They all corrupted the same way 17th December I hired a developer, this took 5 hours to fix at a cost of £150 17th December he sent me the new theme files which I uploaded to my other domains and fixed them all No changes were made to my account from your team I paid a developer £150, I am now invoicing you for the same amount.