Home Page Feature Not lining Up

Discussion in 'Compass WordPress Theme' started by stephnana1982, Apr 23, 2015.

  1. stephnana1982

    stephnana1982 New Member

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    Can someone tell me how to get the home page feature to line up and all be on the same level. Currently 2 are and then the third icon is below?
     
  2. praveen

    praveen Support Staff

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    Hello, stephnana1982!

    I am sorry for the inconvenience caused.

    Could you please provide us URL of your website along with some edited screenshot of your issue so that we can assist you accordingly?

    In case you are unable to create a screenshot, you can follow the link http://www.screenpresso.com/ which will help you to create screenshot easily.

    Thanks,
    Praveen
     
  3. stephnana1982

    stephnana1982 New Member

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    Thank for the reply, the website is tranquilnightssleepsolutions.com
     

    Attached Files:

  4. praveen

    praveen Support Staff

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    Hello, stephnana1982!

    Please download and install a fresh copy of theme from members area.

    It will resolve your issue.

    Thanks,
    Praveen
     
  5. stephnana1982

    stephnana1982 New Member

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    I got this message when I tried to do that.

    Unpacking the package…
    Installing the theme…
    Destination folder already exists. /home/content/p3pnexwpnas10_data01/10/2578010/html/wp-content/themes/compasstheme/
    Theme install failed.
     
  6. praveen

    praveen Support Staff

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    Hello, stephnana1982!

    You have to delete the installed theme first from your dashboard.
    Note: - Please create a backup of your website before deleting the theme.

    Please follow the video link to delete theme from your dashboard :-
    http://screenpresso.com/=rcsig

    Now, download and install the latest version of the theme from members area.


    Thanks,
    Praveen
     
  7. stephnana1982

    stephnana1982 New Member

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    I am having issues deleting the theme. There is no delete option.
     
  8. stephnana1982

    stephnana1982 New Member

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    Never mind. I figured it out. However when I deleted it and reinstalled it did not fix the problem.
     
  9. praveen

    praveen Support Staff

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    Hello, stephnana1982!

    If you issue still persists and you are unable to resolve it, tThen send us your website WordPress login details at [email protected] along with the thread link.

    We will resolve your issue.

    Thanks,
    Praveen
     

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