Hi I received an error massage email for this site and cannot access any of the theme options to edit or check the homepage apart from blog or static. I had a 3 image slider on the home page which is now blank. this is the only visible error I can see Please can you help site www.heartreach.co.za Thanks Evan [email protected]
Hello, Warm Wishes from InkThemes, As I checked with the email address we have found one account with Username: trimedia Name: Evan Montano Email: [email protected] This account has an active subscription of the theme however the support access and theme update are expired. So in order to activate the support and update the theme the account needs to be renewed. For renewal please refer the below link and select the $45 option: https://www.inkthemes.com/members/signup/byKn44jDC Once the renewal amount will be paid just let us know we will update the theme and resolve the issue for you. Regards, Shemaela InkThemes.com
Hi Shemaela ??? but this was a once of purchase of the Pro them,e how can you charge me for updates ??
Hello, Warm Wishes From InkThemes, Yes, the theme is one-time purchase means you can use it lifetime. But in order to update the theme and get support service, you will need to pay the support service renewal charges of $45. Let me know once you have made the payment, Kindly send the below-mentioned credential details at [email protected]. WordPress Website URL: - WordPress Username: - WordPress Password: - We will then update the theme for you as well as will resolve the issue for you. Regards, Shemaela InkThemes.com
