Do not see anything in the dashboard

Discussion in 'GeoCraft WordPress Theme' started by izhak007, Sep 10, 2020.

  1. izhak007

    izhak007 Member

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  2. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details at [email protected].

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will check the issue and will let you know about it.

    Regards,
    Shemaela
    InkThemes.com
     
  3. izhak007

    izhak007 Member

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    I sent you the access details.
    Confirm that you received please
    And please update me when you are done
    Many thanks in advance!
     
  4. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    I would like to inform you that we have successfully received your login details.

    Once an update has been done to your ticket our support team will contact you soon.

    Kindly be patient until we contact you back.

    Regards,
    Shemaela
    InkThemes.com
     
  5. izhak007

    izhak007 Member

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    I do not understand why I have to pay money when the system does not work well at all?
    I am very disappointed with the service.
    The control panel does not work for my users!
    I posted a picture at the beginning of the post
     
  6. shemaela21

    shemaela21 Guest Staff Member

    Joined:
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    Hello,

    Warm Wishes From InkThemes,

    As mentioned earlier we checked with the email address we have found one account with Username: izhak007 Name: izhak agam Email: [email protected]

    This account has an active subscription of the theme however the support access and theme update are expired.

    So in order to activate the support and update the theme the account needs to be renewed.

    For renewal please refer the below link and select the $45 option:

    https://www.inkthemes.com/members/signup/byKn44jDC

    Once the renewal amount will be paid just let us know we will update the theme and resolve the issue for you.

    Regards,
    Shemaela
    InkThemes.com
     

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