Contact form has an Input error: k: Format of site key was invalid

Dear support

the contact form has an error I have tried turning of the captcha and refreshing but it doesn't work. It is off at the moment

see link http://www.squareboxfitness.com/contact-us/

thank you for your help.

Leah

 

Hello,

Greetings from InkThemes!

Please follow the link given below and generate the public and private key for your site.
https://www.google.com/recaptcha/admin#whyrecaptcha

Paste that key in the theme options panel (Appearance > Theme options > Leads Capture Settings) of your dashboard.

Hope it will resolve your issue

Do let me know if you need more assistance,

Thanks & Regards!
Priyanka
InkThemes.com

 

Thanks Priyanka,

I am sorry I did as you directed however it has not resolved the problem


Further help is appreciated

thank you

leah

 

Hello,

Could you please share your dashboard credentials at [email protected] so that we can figure out the issue and able to resolve in your dashboard?

Looking forward to your reply.

Thanks & Regards!
Priyanka
InkThemes.com

 

Note I have been having exactly the same problem. url is denisehockley.com/test

 

I think that I have solved the problem for myself. You must enter the recaptcha keys in the lead capture widget section, not just in the theme settings. Actually I'm not sure what the fields in the theme settings affects.

 

Hello,

Hope doing good.

I really appreciate your efforts in exploring the things and sharing your knowledge here.

And yes, you are absolutely right with your concept that you have to enter recaptcha keys in the lead capture widget section, as you have to enter that keys in the following field as mentioned in below screenshot..




Do let me know if you need more assistance,

Thanks & Regards!
Priyanka
InkThemes.com