Can't download theme in member area

Discussion in 'InkThemes-Support Working Hours' started by davidoaks, Sep 14, 2017.

  1. davidoaks

    davidoaks New Member

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    i am trying to download the theme but there is no option for downloading in member section
     
  2. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    I have just uploaded required files to your member account,

    Just visit your members area: https://www.inkthemes.com/members/member

    Get download the zip file of your theme along with JSON and XML files.

    Now, visit your WordPress Dashboard->Appearance->Themes->Add New->Upload

    Upload & activate the theme, by using our import export plugin, you can upload the demo contents (XML and JSON).

    I hope you find the above information helpful.

    Regards!
    Akbar
    InkThemes.com
     
  3. stephen1463

    stephen1463 New Member

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    I am facing the same issue. I type in the theme name in the "downloads" search bar in the member area but nothing comes up. I tried this with three themes so far -- none of them are showing up. Please help!
     
  4. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    I have attached a video for your help.

    Kindly have a look at it, https://www.screenpresso.com/=llTJg

    It will surely help you, let us know if you need any further assistance we will be happy to help you.

    Regards,
    Shemaela
    InkThemes.com
     
  5. stephen1463

    stephen1463 New Member

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    Thank you, this solved my concern.
     
  6. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    You are most welcome!

    Let us know if you need further help, we will be happy to help you.

    And always feel free to ask your queries at our support forum: http://inkthemes.com/community/ and at our email [email protected]

    Regards,
    Shemaela
    InkThemes.com
     
  7. stephen1463

    stephen1463 New Member

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    Hi there, I'm sorry, but I am having the same issue despite following your instructions in this thread. I was able to download the ButterBelly theme but now am not seeing any other theme I search come up in the member area -- I tried Ombrello, PetsZoo, TrailerCourts and a variety of others with no luck. Please assist me as my $15 monthly bill is coming up in two days and so far I've had nothing but frustration with InkThemes. I bought an all acess account so I could download whatever I needed and so far nothing has been as easy as it should be.
     
  8. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    Actually these are colorway theme templates, so when you will search these templates you will get the Colorway theme.

    Just download the theme and you will get these templates inside the theme.

    https://www.screenpresso.com/=A8Xyc

    I hope you will love using the templates.

    Let us know if there is anything else with which we can help you, we will be happy to do so.

    Regards,
    Shemaela
    InkThemes.com
     

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