Cant access Theme options - get critical error

Discussion in 'ButterBelly WordPress Theme' started by beachfarminn, May 26, 2020.

  1. beachfarminn

    beachfarminn New Member

    Joined:
    Jan 2, 2014
    Messages:
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    please advise.

    beachfarminn.com

    was emailed these details:
    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, ButterBelly Pro Responsive Theme.

    First, visit your website (https://www.beachfarminn.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.beachfarminn.com/wp-admin/themes.php?page=optionsframework) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    https://www.beachfarminn.com/wp-log...1XQ5LSsC8jExcug&rm_key=KnsGzCIdv8O8FXHR0of1xu

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.4.1
    Current theme: ButterBelly Pro Responsive Theme (version 1.0.2)
    Current plugin: (version )
    PHP version 7.0.33



    Error Details
    =============
    An error of type E_ERROR was caused in line 846 of the file /home4/beachfar/public_html/wp-content/themes/butterbellytheme/functions/admin-interface.php. Error message: Uncaught Error: Call to undefined function ereg_replace() in /home4/beachfar/public_html/wp-content/themes/butterbellytheme/functions/admin-interface.php:846
    Stack trace:
    #0 /home4/beachfar/public_html/wp-content/themes/butterbellytheme/functions/admin-interface.php(100): inkthemes_optionsframework_machine(Array)
    #1 /home4/beachfar/public_html/wp-includes/class-wp-hook.php(287): inkthemes_optionsframework_options_page('')
    #2 /home4/beachfar/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
    #3 /home4/beachfar/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #4 /home4/beachfar/public_html/wp-admin/admin.php(254): do_action('appearance_page...')
    #5 /home4/beachfar/public_html/wp-admin/themes.php(10): require_once('/home4/beachfar...')
    #6 {main}
    thrown
     
  2. shemaela21

    shemaela21 Guest Staff Member

    Joined:
    Apr 6, 2019
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    Hello,

    Warm Wishes From InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details at [email protected].

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will check the issue and let you know about it.

    Regards,
    Shemaela
    InkThemes.com
     
  3. krwilliams10

    krwilliams10 New Member

    Joined:
    Aug 7, 2014
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    I'm experiencing the same exact thing! I can't access the theme options to swap out the slider images.
     
  4. shemaela21

    shemaela21 Guest Staff Member

    Joined:
    Apr 6, 2019
    Messages:
    855
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    1
    Hello Karlyn,

    Warm Wishes from InkThemes,

    As I checked with the name we have found one account with Username: krwilliams10 Name: Karlyn Williams Email: [email protected]

    This account has an active subscription of the theme however the support access and theme update are expired.

    So in order to activate the support and update the theme the account needs to be renewed.

    For renewal please refer the below link and select the $45 option:

    https://www.inkthemes.com/members/signup/byKn44jDC

    Once the renewal amount will be paid just let us know we will update the theme as well as we will resolve the issues for you.

    Regards,
    Shemaela
    InkThemes.com
     

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