Good morning, I have a wordpress 5.3 with ColorWay Pro 3.6.2. When updating Wordpress the posts, blogs and categories are broken. If I buy the new ColorWay Pro, will it let me update without losing the customizations I have for the old theme? Thanks
Hello, Warm Wishes From InkThemes, The issue is occurring since you are using the older version of the theme. Just let me know the email address or the username with which you had purchased the product. We will then assist you further with the theme update. Regards, Shemaela InkThemes.com
Hello Shemaela, I do not have this information because the website was made by a company a few years ago and we have no contact with them. Is there a way to see that data in the installation? Anyway, we are willing to pay for the new template if we can keep it up to date and working. Thanks.
Hello, Warm Wishes From InkThemes, Will you please allow us to check your website dashboard for once? Kindly send the below-mentioned credential details to [email protected]. WordPress Website URL: - WordPress Username: - WordPress Password: - We will first check your website and will assist you further. I would also like to inform you that if you have already purchased the product then you will need not repurchase the product. You will only need to pay the support service renewal cf $45 to get the updated theme and support service. Regards, Shemaela InkThemes.com
