The theme sent to me was not what I bought

Discussion in 'InkThemes-Support Working Hours' started by michaelisavl, Dec 12, 2018.

  1. michaelisavl

    michaelisavl New Member

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    The theme I downloaded in my account is named the theme I purchased. However after installing the theme on my WordPress and activating it, the theme is completely different from what shows as the thumbnail and what is on the InkTheme page as to what it should look like.
     
  2. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Greeting from InkThemes,

    The theme which you had purchased is Home Cineplex, right?

    It might be looking different because you would not have installed demo content along with the theme.

    So here are the steps given below:

    To install the theme along with the plugin and demo content.

    Just visit your member's area: https://www.inkthemes.com/members/member

    Get download the zip file of your theme along with Ink Import Export plugin and JSON, XML files.

    Now, visit your WordPress Dashboard->Appearance->Themes->Add New->Upload

    Upload & activate the theme and also install the Ink Import Export plugin and activate it.

    To install the plugin visit your WordPress Dashboard->Appearance->Plugins->Add New->Upload

    For WooCommerce products install the WooCommerce plugin and activate it.

    By using our import export plugin, you can upload the demo contents (XML and JSON).

    I hope you find the above information helpful.

    Still, if you are unable to install the plugin then just send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will do it for you.

    Regards,
    Akbar
    InkThemes.com
     
  3. vibrandsee

    vibrandsee Member

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    Hi -- Where do we find the 'Ink Import' plugin?
     
    dr earth likes this.
  4. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Greeting from InkThemes,

    We have resolved the issue which you was facing.

    And we have replied you via Email.

    So let us know if you need

    Regards,
    Akbar
    InkThemes.com
     

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