When you complete the form and submit it you are taken to the blog instead of a thank you page or a thank you message showing up. how do you fix this
Hello, Yes, Please download a fresh copy of latest version of theme and install it on your website. Thanks & Regards Yogesh Bhade
So what about the content I have created on all the pages, is this now going to be lost????????????????????
the last time you asked me to delete and upload a fresh copy the issue was still present, so I am a little bit concerned.
Hello, Always keep backup of your site, you can use import/export option of wordpress to backup your data. Thanks & Regards Yogesh Bhade
Right please explain to me what you have fixed because I did as you asked: 1. I deleted the theme 2. I downloaded a new copy from the members area 3. I uploaded and activated 4. I clicked on contact page 5. I completed the form and click submit 6. It takes you to a blog post and not any thank you messages 7. No email arrived Come on guys you haven't fixed anything it's behaving exactly as I reported to you before, this is the second time in less than a week where you told me to delete a theme on another site and upload a fresh copy and then it turns out that it still operating as before.
Hello ! Sorry for this inconvenience. Please send us your WordPress dashboard login details also the link of this thread at [email protected]. so that, we can have a look over the issue in details. Your website link: WordPress username: WordPress password: This thread link: Note: When your issue get resolved, you can change your password. Thanks & Regards Yogesh Bhade
Hello, Now updated theme is uploaded in members area, you can download it and use it. Your issues has been fixed in updated theme. Thanks & Regards Yogesh Bhade
Guys come on you have to test things properly before releasing them and asking people to delete and update themes, the problem is not fixed and you have introduced 2 more problems: 1. The thank you message does not appear instead you are taking to the home page 2. If you then click back to the contact us page you can see the thank you message but it should work like this, if you submit the form then you are left on the same page with the thank you message appearing 3. If you then do ctrl f5 to refresh the screen the thank you message should dissapear and you should be taken back to the contact form but you are not the thank you message is left on the screen. Please this time instead of asking me to update the whole theme why don't you just provide me with the code for the contact.php whcih is the only place your changing isn't it? I really need this issue fixed. Eugene
Hi eugenedunkley I have checked your site. The contact page is working fine now. For the F5 key issue please see screen shot. Thanks PankajK
This is not working for me. It has now stopped showing the thank you message and takes me to the home page after I click submit but the address in is still showing as eugenedunkley.com/#contact - see the screenshot attached How can you say it's fixed if no code on my site has been touched? Please send me the code to correct this in the contact.php page. What is going on with your themes
Please make sure you are testing in Firefox because it would probably mean you guys are cross browser testing
It's as I thought you are testing in Chrome where the theme seems to work correctly, you need to test in the latest versions of the main browsers as I am using Firefox 31.0 and I am about to upgrade to the latest version today.
