Failed Installation - Colorway Pro

Discussion in 'Forum Rules' started by aaronshouse1, Mar 12, 2013.

  1. aaronshouse1

    aaronshouse1 New Member

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    I have been using the Colorway Lite version for over a year and decided to upgrade to the Pro version. I'm guessing it was the worst decision ever as I cannot get it installed correctly even after watching your video, searching your support forum, re-saving the .zip files, etc.

    The error that I receive when attempting to upload the .zip file is:
    Unpacking the package…
    Installing the theme…
    Destination folder already exists. /home/content/63/8814163/html/wp-content/themes/colorwaytheme/
    Theme install failed.

    My fear is that I need to deactivate the Lite version in order to use the Pro version. Is this true?? If so, this should have been clearly stated on the purchasing page. I would not have purchased this unusable "upgrade".
    If I don't receive a response within 48 hours I will be cancelling my credit card transaction.
    Thank you.
     
  2. Gourav

    Gourav Support Staff

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    Please provide the following information listed below.

    Thread Link:
    Your Website URL:
    WordPress Username:
    WordPress Password:

    Send this information on our email at [email protected]
    We will install theme for you.
     

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