error on contact page

When I try to submit a test email through the BlackBird theme's contact page form, I get the following message:


PHP Warning: mail(): SMTP server response: 550 5.7.1 Unable to relay for [email protected] in D:\www\wp-content\themes\blackbirdtheme\template-contact.php on line 44


Any advice? [email protected] is a dummy account, which is the account listed as the primary contact email in the general WP settings.

 

Hi,

Generally this error comes when we test email function on localhost. Try using it on live server it will work.

Thanks,
Sameer

 

I am using it on a real server. Is it a configuration issue, maybe?

 

Hello draytond,

Let me explain you in detail, to use email feature you have to make your site live,
means you must have a domain with working email service and in which you must have installed WordPress and our theme as well,

Then only you can send mails via contact form,

You are not supposed to send mails from your computer directly as i can see you have installed WordPress in your D: drive.

Hope you understand,

Thanks & Regards !
Ankur Jain

 

The site is not installed on my local D drive, it's installed on a Windows Server D Drive. The site is live here: www.smartedu.net.

 

Hello,

Please provide the following information listed below.
This Thread Link:
Your Website URL:
WordPress Username:
WordPress Password:
Send this information on our email at [email protected]

Regards,
Sameer

 

info sent yesterday - please let me know if you need anything else

 

Hi,

I have checked your website contact us page. The error that it is showing require some kind of authentication for that you need to ask your hosting provider if the smtp server requires any authentication.

You can also refer http://formtoemail.com/developersupport/not_receiving_email.php that have explain the general causes of occurring such error.









Regards, Sameer