New Install - videos won't play after upload

Discussion in 'VideoCraft WordPress Theme' started by decwodie, Feb 7, 2021.

  1. decwodie

    decwodie New Member

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    I installed the theme and uploaded videos from the Add Video button on the home page but they are not to be found. I uploaded a video from the backend, which is listed in the Videos section and under Recents on the homepage put it won't play.

    I cannot find any documentation that walks you through the theme setups and functionality that are in English.

    domain: hwauploads.com
     

    Attached Files:

    Last edited: Feb 8, 2021
  2. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    You can go through the theme's documentation from here,

    https://www.inkthemes.com/doc/videocraft-wordpress-theme-documentation/

    And if you are facing any issue in using the theme then,

    kindly send the below-mentioned credential details to [email protected].

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will check the issue and will let you know about it.

    Regards,
    Shemaela
    InkThemes.com
     
  3. decwodie

    decwodie New Member

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    I followed the setup instructions but the videos don't show in the list or the videos I upload do not play. When I upload a video file, it says 100%. The page says video max is 20MB but my hosting increased the upload capability to 200MB - how can I change that text?
     
  4. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details to [email protected].

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will check the issue and will let you know about it.

    Regards,
    Shemaela
    InkThemes.com
     

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