Classicraft Theme Update Urgent

Discussion in 'ClassiCraft WordPress Theme' started by taylor50plus, Dec 17, 2020.

  1. taylor50plus

    taylor50plus Member

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    Guys,

    You have the log ins, the theme needs updating to suit the new updated wordpress, my site has been broke now for a few weeks whareas i feel like throwing in the towel, you shoud update the theme templates when wordpress release new updates

    I am begging for you to update ane fix my home page by updating the theme, i should not have to do this, you should auto update;

    If this cannot be done i might close the site down as it is a waste of time money effort when you are relying on delovopers to do the upgrades

    https://oxfordlocals.com

    Please fix

    Thanks
     
  2. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    I would again ask you to be patient since our team is working on updates.

    So it will take some time for the theme updates.

    We will soon provide you with the updated theme, I hope you will understand and will cooperate with us.

    Regards,
    Shemaela
    InkThemes.com
     
  3. taylor50plus

    taylor50plus Member

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    Yes, I hqve had to tell the host to put the old wordpress back on, , my site was broke for weeks which is bad for a user experience and losing members, when this happens you can do the update as i be scared of updating wordpress if case it breaks again, wordpress has been switch off from updating until you get the fix
     
  4. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    Kindly send the below-mentioned credential details to [email protected].

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    C-Panel Website URL: -
    C-Panel Username: -
    C-Panel Password: -

    We will check the issue and will let you know about it.

    We had asked you to share the details in an email too but haven't received any update, so kindly provide us with the above details.

    Regards,
    Shemaela
    InkThemes.com
     
  5. taylor50plus

    taylor50plus Member

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    sent all details

    thanks
     
  6. akbar92

    akbar92 Support Staff Staff Member

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    Could you please send your cpanel credentials again as we haven't received your website cpanel credentials.

    Regards,
    Akbar
    InkThemes.com
     
  7. taylor50plus

    taylor50plus Member

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    Guys,
    Th home page is still not working, can you resolve this please, i do not want to have the site backed up and put back on the old wordpress, this needs to be resolved asap.

    Thanks
     
  8. taylor50plus

    taylor50plus Member

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    home page
     

    Attached Files:

  9. taylor50plus

    taylor50plus Member

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    Hi Akbar,

    This needs fixing, asap, i paid for the support, please do not send me mails until the site has been fully checked and working as it should, it seems to me that wordpress was updated and broke the theme again, i was working of the old wordpress, host backed up the site to before the wordpress update came out and switched off the updates, you need to make this theme compatible with wordpress, i dread every time a wordpress update comes out as i know the theme will break
     

    Attached Files:

  10. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    We have successfully received your credentials and is being forwarded to our developers, we will check and get back to you with a positive response ASAP.

    Your patience will be highly appreciated,

    Warm Regards!
    Akbar
    InkThemes.com
     

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