Hi, Greeting from InkThemes, We need WordPress admin credentials to figure out the issue. Kindly send the below-mentioned credential details at [email protected] along with the thread link. WordPress Website URL: - WordPress Username: - WordPress Password: - We will try to fix your issue. Regards, Akbar InkThemes.com
Thank you. I sent it. There are two sites I am having same issue with. Also I checked the box to be notified of this update via email, yet I did not get the notice you replied via email. Is the forum working correctly? Lastly can you tell me the issues and how it is fixed. I use these themes a lot and I can fix it if I know what file(s) need to be updated. I appreciate your support. Thank you again. Jeremy
Hello Jeremy, Sorry for the long silence, Just update the theme and the issue will be fixed. To update the theme, First, visit your members area: https://www.inkthemes.com/members/member and download the latest version of the theme. Next, extract the zip file of the theme and rename that folder like theme_name to theme_name_new, Again, you would need to create a zip file of that renamed folder (say: theme_name_new.zip), Now, upload the theme to your WordPress from Dashboard->Appearance->Themes->Add New, Then, activate your theme, This way you can install and activate the latest version in your site, keeping the copy of your older version on your WordPress Hope you find it helpful, Do let me know if you need further assistance. I will be glad to assist you. Regards, Akbar InkThemes.com
