Booking widget disappears when 'required fields' error message comes up.

Discussion in 'Smartbooking-Appointment Booking WordPress Theme.' started by justinmarine, Feb 18, 2015.

  1. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    Hi,

    I'm testing the widget on http://genwellacupuncture.com/ to make sure there are error messages when the user doesn't fill out all of the fields.
    The good news is that I get an error message, but the bad news is the widget disappears.
    Here is a screenshot of the homepage with the error message. http://screencast.com/t/QBkIKWq1

    Thank you for any help.
    Justin
     
  2. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
  3. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    I noticed the widget disappeared after you completed the form.
    The video i took below shows me not putting in the phone number field, and the widget goes away. I also noticed it allowed me to proceed without an error for required fields.

    http://screencast.com/t/6qD7uqty
     
  4. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
    Hello Justin!

    The form widget is disappeared if form is submitted.
    This is not a issue. The message replace the form.

    Thanks & Regards
    Pramod
     
  5. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    I understand it disappears if you Submit (which still isn't a great user experience), but it also disappears even after I get this error message about not competing the form.

    http://screencast.com/t/QBkIKWq1

    I tried testing the form out again leaving fields blank and it still submitted the form. I need to have all fields 'required' in order to submit.

    Can you please help me with these issues?
     
  6. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
    Hello !

    We have got you issue and try to fix it ASAP.
    And reply you when we will have fixed it.

    Thanks & Regards
    Pramod Patel
     
  7. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    Thank you.
     
  8. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    Hi Pramod,

    Have you found a fix for this issue?
     
  9. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
    Hello !

    We have forwarded your query to the developer team.
    I will reply you soon.

    Thanks & Regards
    Pramod
     
  10. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    Also, it's still double-booking appointments.
    Please see the screenshot. http://screencast.com/t/dxmiUAYp9yLl

    I need to resolve these issues before I can finish the job for my client.
    Thank you.
     
  11. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
    Hello !

    I have added this also in the list of fix.
    When it will fix i will inform you.

    Thanks & Regards
    Pramod
     
  12. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    I had to deactivate the widget on http://genwellacupuncture.com/ while you're working on these issues.
    Please let me know if you need my credentials to get into the admin page.
    Do you know when this will be resolved?
     
  13. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
    Hello!

    They are working on this issue. I will reply you when they will fix this.
    Firstly they will check and fix on theme so no need to get credentials.

    Thanks & Regards
    Pramod Patel
     
  14. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    Hi,

    Is any progress being made to fix double booking and having all of the fields be required in order to submit?

    Thank you,
    Justin
     
  15. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
    Hello Justin !

    Almost all issue have fixed but still not available in members area.
    We are checking it and we will upload theme in members area soon.

    Thanks & Regards
    Pramod Patel
     
  16. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    Ok. So all fields are now required, and the issue of the widget disappearing and getting this error message is fixed too?
    http://screencast.com/t/QBkIKWq1

    Also, what do you mean by "still not available in members area." Does this mean the fix isn't live yet?
     
    s12321 likes this.
  17. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
    Hello Justin !

    Yes , the fix isn't live yet, when we will make it live we will text you.

    Thanks & Regards
    Pramod Patel
     
  18. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    Do you know when this fix will be live?
    I purchased this template specifically for this widget, and I've been waiting patiently on this fix so that my client can deploy it.
    If this is going to take longer than another week, I will need to get refunded and find a template somewhere else.

    Please advise.
    Best,
    Justin
     
  19. Pramod

    Pramod Guest

    Joined:
    Aug 8, 2014
    Messages:
    2,847
    Likes Received:
    63
    Hello Justin !

    Sorry for the inconvenience ,it is just delayed because of color festival HOLI.
    We will do it within 2 or 3 days.

    Thanks & Regards
    Pramod Patel
     
  20. justinmarine

    justinmarine Member

    Joined:
    Jan 28, 2015
    Messages:
    36
    Likes Received:
    1
    Ok. Thank you for the update.
     

Share This Page