Importing images from Demo Theme

Discussion in 'InkThemes-Support Working Hours' started by knoppixeu, Apr 4, 2019.

  1. knoppixeu

    knoppixeu New Member

    Joined:
    Apr 4, 2019
    Messages:
    1
    Likes Received:
    0
    Hi there,

    I've just purchased this theme. https://www.inkthemes.com/market/ironing-service-wordpress-theme/

    I was looking to import the images from the demo theme. I've installed the inktheme import plugin and then imported the json and xml, all the content has imported but none of the images. They just show the small icon when the image link is broken.

    Any ideas?
     
  2. akbar92

    akbar92 Support Staff Staff Member

    Joined:
    Jun 3, 2017
    Messages:
    2,318
    Likes Received:
    49
    Hello,

    Thanks for contacting us,

    The demo content might have not imported successfully to your website.

    So, kindly install it once again via the Import-Export Plugin.

    If the issue occurs again then just send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will do the needful for you.

    Regards,
    Akbar
    InkThemes.com
     
  3. sduesman

    sduesman New Member

    Joined:
    Apr 8, 2020
    Messages:
    2
    Likes Received:
    0
    Curious if this is still the same method- if so I sent [email protected] an email just now.
     
  4. shemaela21

    shemaela21 Guest Staff Member

    Joined:
    Apr 6, 2019
    Messages:
    855
    Likes Received:
    1
    Hello,

    Warm Wishes From InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will do the needful for you.

    Regards,
    Shemaela
    InkThemes.com
     
  5. palleacu

    palleacu Member

    Joined:
    May 10, 2020
    Messages:
    32
    Likes Received:
    0
    Hello,
    I have the same problem, as I see many others are having: the installed theme does NOT look at all like the demo you show.
    I DID download and imported the two files, exactly as indicated in your responses to other users. The theme still does NOT look at all like the demo. not only there are no pictures, there aren't even placeholders. The 'customize' option doesn't see menus or other widgets either.
    Please do not ask me to give you access to my admin site. I can follow directions perfectly and I did. The files imported do NOT make the theme look like the demo. I repeated the import 3 times. still nothing. I do want my money back, because the product delivered is not the product advertised.
    Also, I emailed previously and did not receive any answers, and I posted the same in a second thread, as I am not getting answers.
    Please refund my money, thank you.
     
  6. shemaela21

    shemaela21 Guest Staff Member

    Joined:
    Apr 6, 2019
    Messages:
    855
    Likes Received:
    1
    Hello,

    Warm Wishes From InkThemes,

    Our team members had contacted you via email to share the admin login details of your website.

    To upload the demo data on your website.

    It may be possible that there may be some network issue so the demo data was not imported correctly.

    Kindly try uploading the demo data once again I hope you will not face the same issue again.

    Regards,
    Shemaela
    InkThemes.com
     

Share This Page