Help loading my site

Discussion in 'InkThemes-Support Working Hours' started by pagerman00, Mar 22, 2020.

  1. pagerman00

    pagerman00 New Member

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    I keep getting this error trying to load the 1 zip files.

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.
     
  2. shemaela21

    shemaela21 Guest Staff Member

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    Hello Dale,

    Warm Wishes From InkThemes,

    There is no need to have tech skills in using the theme of ours.

    As it is very easy to use the theme.

    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will install the theme for you along with the demo data and required plugins.

    Regards,
    Shemaela
    InkThemes.com
     
  3. sduesman

    sduesman New Member

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    I recently purchased the HandCleanser theme and none of the pictures loaded when I ran the xml import. Nothing is in the media section either so I do not believe anything got loaded apart from the text.
     
  4. shemaela21

    shemaela21 Guest Staff Member

    Joined:
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    Hello,

    Warm Wishes From InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will do the needful for you.

    Regards,
    Shemaela
    InkThemes.com
     

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