Double Slider

Discussion in 'Traffica WordPress Theme' started by vnalini, Dec 4, 2017.

  1. vnalini

    vnalini Member

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    I have installed the PRO version and somehow for my slider I am getting double slider image - top and bottom.
    Please view here.

    http://www.nusaputra.my/

    Aside to that, after u have rectify this problem, would it be possible for me to reduce the height of the slide ?

    Thank you for your assistance.
    2017-12-04_13h36_00.png c377ebac-71e9-4626-b4ee-39f7d67436fc.jpg
     
  2. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    We need WordPress admin credentials to figure out the issue.
    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will try to fix your issue.

    I have got your concern and would like to tell you that the slider height is image adaptive. But if you want a particular height then let me know, I will configure accordingly.

    Regards,
    Akbar
    InkThemes.com
     
  3. vnalini

    vnalini Member

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    Dear Akhbar,

    thank you so much for your prompt replies. Everything is working well now.
    Appreciate the support offered and this theme is fabulous !!
     
  4. akbar92

    akbar92 Support Staff Staff Member

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    vnalini likes this.
  5. greggrsmith

    greggrsmith Member

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    I'm having the same double slide issue (even though I'm only using one slide, I'll send you the url and credentials, thanks in advance
     
  6. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    I am glad to inform you that- Your issue has been fixed, Kindly visit your site and acknowledge us for the same.

    Regards,
    Akbar
    InkThemes.com
     
  7. fitcologists

    fitcologists New Member

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    Hello!
    I am having the same issue as well I will be sending you my credentials as well, unless there is a fix I can do.

    Thanks!
     
  8. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    Greetings from InkThemes,

    You are requested to update the theme to the latest version.

    The latest version of the theme is available in your members account,

    First visit your members area: https://www.inkthemes.com/members/member and download the latest version of the theme.

    Next, extract the zip file of the theme and rename that folder like theme_name to theme_name_new,

    Again, you would need to create a zip file of that renamed folder (say: theme_name_new.zip),

    Now, upload the theme to your WordPress from Dashboard->Appearance->Themes->Add New,

    Then, activate your theme,

    This way you can install and activate the latest version in your site, keeping the copy of your older version on your WordPress

    Hope you find it helpful,

    Do let me know if you need further assistance.

    I will be glad to assist you.

    Regards!
    Akbar
    InkThemes.com‌
     
  9. fitcologists

    fitcologists New Member

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    This did the trick! Thank you for your prompt response.
     
  10. akbar92

    akbar92 Support Staff Staff Member

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