Contact Form not Sending

Discussion in 'Poloray WordPress Theme' started by jumpstart48, Jul 29, 2014.

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  1. jumpstart48

    jumpstart48 New Member

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    Hi

    Hopefully this is quick to resolve.

    Site: http://thegourmetgardener.co.nz

    The theme contact form is great, but does not send. If I switch to the WordPress supplied (JetPack) contact form it works fine. Can you please give me a few hints on where to look?

    Thanks


    Jumpstart48
     
  2. Nitesh

    Nitesh Support Staff

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    Hello,

    Please check your spam box. Maybe mails are landing there. If not then open "template-contact.php" and make changes as shown in the image.

    wp mail.png

    Thanks & Regards
    Nitesh Raghuwanshi
     
  3. jumpstart48

    jumpstart48 New Member

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    Hi. It's not in spam, I have tried many valid email addreses as the sender and the change above is not making a difference.

    To be clear, it works when I use the default WP contact form that comes with JetPack.

    Please help or show me how I may try to troubleshoot this - I have full access to the server.
     
  4. Gourav

    Gourav Support Staff

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    Hello,

    Please provide the following information listed below.

    Thread Link:
    Your Website URL:
    WordPress Username:
    WordPress Password:

    Send this information on our email at [email protected]
    I will check your issue.

    Thanks & Regards
    Gourav Shrivastava
     
  5. jumpstart48

    jumpstart48 New Member

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    Hi.

    Sorry, we cannot allow a third party to login.

    We will use the JetPack contact form as it works and the client is okay with this.

    Thanks


    Gund
     
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